INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

The product seen in the photo is exactly the same as the manufactured product.
For more assurance, you can contact us in the communication section
Request photos and more details about the type of fabric, color, etc.

Where can I view my sales receipt?


‏To know about the sales process in the store, you enter the desired product part and email us the required specifications
‏You will be automatically emailed the details of payment, shipping and product withdrawal.

How can I return an item?

* Exchange in all of products are not accepted because will provide just for your size.
* The shipping costs for return to mariasis are charged to the customer.
For return the customer must send to MARIASIS a notice of 
withdrawal within 7 working days from the date of receipt of the goods. 
This communication must be sent by e-mail to info@mariasis.com

 

THE FOLLOWING INFORMATION MUST BE INDICATED IN THE TEXT OF THIS 
COMMUNICATION:
* › Customer’s name and surname.
* › Customer address.
* › Reference to the transport document number.
* › Willingness to withdraw from the purchase.
* › Description of the returned goods and relative amount paid.
* Upon receipt of the communication, MARIASIS will communicate to the 
Customer via e-mail (to the address communicated at the time of the 
order) the instructions on how to return.
The goods must be returned intact and complete in all their parts, in 
the original packaging, kept and possibly used according to normal 
diligence, without any signs of wear or dirt.

The purchased good must be returned in a normal state of conservation, 
as received: therefore, used products will not be accepted if they show 
signs of damage, wear or dirt and which, consequently, can no longer be 
considered intact.

 the shipping costs relating to the return of the goods are 
charged to the customer. Furthermore, the delivery costs to the customer 
and any other ancillary costs highlighted at the time of placing the 
order will not be reimbursed.

The shipment, to the certificate of receipt in MARIASIS warehouse, is 
under the complete responsibility of the Customer.

In the event of damage to the goods during transport, MARIASIS will 
notify the Customer of the incident, to allow him to promptly file a 
complaint against the courier chosen by him and obtain reimbursement of 
the value of the goods (if insured); in this case, the product will be 
made available to the Customer at MARIASIS warehouses for its return 
and, at the same time, the request for withdrawal will be cancelled.

Will you restock items indicated as “out of stock?”

No, the products whose production process is finished cannot be reproduced, of course, they will be added to the site with a new design or new material.

Where can I ship my order?

You can place your order in the store section of the site, email the desired product with the requested size and specifications, and the method of payment and order registration will be emailed to you as soon as possible. Otherwise, you can place your order with the operator by contacting us on the main page of the site. do it

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS